I purchased some water bottles from Mr Cycling World, then realised I had forgotten to put in an additional item into my cart. Not wanting to pay an additional shipping cost, I emailed support and was pleased to receive a quick reply from them with a code to use for the missed purchase to remove shipping and they would send everything to me in the one go. Absolutely excellent customer service, was polite and quick to respond. Received my order in record time too! I highly recommend them for any bike parts or accessories.