Cancellation Policy

Cooling off period

Due to the fast-paced nature of our eCommerce environment there is no "cooling off" period. All orders are considered final.

Requesting a change or modification

We understand that circumstances may change, and you might need to modify your order. While we generally do not offer cancellations and refunds once an order is confirmed, we do value our customers and will do our best to assist you.

If you wish to modify your order, please contact us via email ASAP, and we'll explore possible options. Depending on the situation, you may be offered a swap for another similar item or store credit. However, if your order has already been packed and/or processed - even if you have not yet received email advice of that - these options may not be available.

In the event that you decline the offered alternatives your original order will be fulfilled as per our terms of sale, or it may be cancelled.

Cancellation

Cancelling an entire order incurs a flat-rate cancellation fee of $10.00 to cover administrative and processing costs.

Cancelling part of an order (one or more items) incurs a flat-rate fee of $5.00.

If a partial cancellation changes your shipping calculation or brings your order below a free shipping threshold, or below the minimum spend for any discount or coupon used, your refund will be reduced by the shipping cost or discount you're no longer eligible for.

Choosing store credit instead of a refund removes the cancellation fee, for both full and partial cancellations.

We appreciate your understanding and cooperation in this matter.