Shipping Time Information

⚠ Important note:

Due to COVID-19, couriers and postal systems are handling an unprecedented volume of parcels. In addition, lockdowns can be unpredictable and effects the workforce. This may cause delays and disruption to some orders.

Please be patient and allow extra time to receive your order.

Handling Time

Standard handling time is 1-3 business days (excluding special orders and preorders – see below).

Special Orders and Preorders

In the event of a special order or preorder product that information is made clear prior to purchase, and each product is individually advertised with a handling time. This gives an indication as to when you can expect the item to leave our warehouse. During this time your order may show as being “On Hold” or “In Progress”. After your order has been sent, you will receive an email confirmation with that information. This information is provided within each product page and each product may be different. In the event that you order two or more items with differing handling times, please note that your order may be bundled into the one package. Therefore, the later of the handling times applies for your order. If you wish to have the items sent separately to take advantage of an earlier handling time for a certain product, please order them separately.

Estimated Delivery Times – Australia

The estimated delivery time is an indication on how long to expect the item will take to be delivered after it has left our warehouse, and is expressed in “business days” (see below). Any delays in this leg of the journey are out of our control as the order is with the delivery company, although we do find our estimates to be quite accurate. Typical delivery times after despatch are:

    • Regular shipping, within Australia: 2-8 business days
    • Express delivery, within Australia: 1-2 business days

Note that Estimated Delivery Times and Handling Times are exclusive of each other – one does not affect the other.

“Business Days” Definition

Business days are defined as Monday to Friday, and does not include local public holidays.


For further information, please refer to our cancellations policy.

International Shipping

Our dedicated international shipping page gives further information regarding all deliveries made to any country outside of Australia: