Shipping Times

Handling times

Standard handling time is 1-3 business days (excluding special orders, backorders and pre-orders… see below). Handling time means the time in between receiving your order and it being collected by the shipping carrier.

Special orders, backorders and pre-orders

In the event of a special order, backorder or pre-order product that information is made clear prior to purchase, and each product is individually advertised with a handling time. This gives an indication as to when you can expect the item to leave our warehouse. During this time your order may show as being “On Hold” or “In Progress”.

After your order has been sent, you will receive an email confirmation with that information. This information is provided within each product page and each product may be different. In the event that you order two or more items with differing handling times, please note that your order may be bundled into the one package. Therefore, the later of the handling times applies for your order. If you wish to have the items sent separately to take advantage of an earlier handling time for a certain product, please order them separately.

Estimated delivery times

The estimated delivery time is an indication on how long to expect the item will take to be delivered after it has left our warehouse, and is expressed in “business days” (see below). Any delays in this leg of the journey are out of our control as the order is with the delivery company, although we do find our estimates to be quite accurate.


Standard Delivery

Express Delivery

Adelaide, Sydney, Melbourne

2 – 4 business days

1 – 2 business days

Brisbane, Canberra, Hobart, and East Coast Cities

4 – 5 business days

1 – 3 business days

Perth, Darwin, and Regional Centres

10 – 14 business days

3 – 6 business days

Rural Locations

Up to 21 business days

Up to 21 business days

Note that Estimated Delivery Times and Handling Times are exclusive of each other – one does not affect the other.

What is a business day

Business days are defined as Monday to Friday, and does not include local public holidays.


For further information, please refer to our cancellations policy.

International shipping

Our dedicated international shipping page gives further information regarding all deliveries made to any country outside of Australia: