Frequently ASked Questions
No. We are often asked if we allow for customers to come to our warehouse in Melbourne and collect their order, and unfortunately we cannot offer such facilities at this stage.
Yes, in fact we send packages from our warehouse here in Melbourne (Australia) nearly every day.
No, please don’t ask. Firstly this is illegal in Australia and can lead to heavy penalties. We don’t set the rules, we just follow them. Secondly it will mean the insurance value on the items is under-declared (which can become a problem on the rare occasion that an order is lost/damaged in transit).
No. All orders are shipped from within Australia.
Yes, 100%. Our system is set-up to protect you, even to the point where we can’t see your credit card details after you’ve made payment, even if we wanted to. We guarantee every purchase you make through our site, which is protected by SSL encryption technology.
Our website securely accepts the following three payment methods for most orders:
- Credit card (Visa and Mastercard)
In certain circumstances we are able to accept phone payments for Australian orders, but please ensure you have all your order details ready including your credit card (Visa or Mastercard).
We do have certain restrictions in place for different payment methods depending on factors such as products in the cart and buyer location. The accepted form of payment(s) will appear automatically at the checkout.
Yes, all prices include GST where GST applies.
That is, Australian orders are subject to 10% GST and international orders do not include GST. We do not collect GST on items that are GST exempt.
The correct and final price is calculated automatically prior to checking out.