Frequently ASked Questions

Shipping

Can I collect the item from your warehouse in Melbourne?

No. We are often asked if we allow for customers to come to our warehouse in Melbourne and collect their order, and unfortunately we cannot offer such facilities at this stage.

Do you deliver worldwide?

Yes, in fact we send packages from our warehouse here in Melbourne (Australia) nearly every day.

Can you mark on the customs form that this order is a “gift” and declare the value under a certain amount?

No, please don’t ask. Firstly this is illegal in Australia and can lead to heavy penalties. We don’t set the rules, we just follow them. Secondly it will mean the insurance value on the items is under-declared (which can become a problem on the rare occasion that an order is lost/damaged in transit).

Do You Ship From China?

No. All orders are shipped from within Australia.

Payment

Is it safe to pay online with Mr Cycling World?

Yes, 100%. Our system is set-up to protect you, even to the point where we can’t see your credit card details after you’ve made payment, even if we wanted to. We guarantee every purchase you make through our site, which is protected by SSL encryption technology.

What types of payment do you accept?

Our website securely accepts the following three payment methods for most orders:

  1. PayPal
  2. Credit card (Visa and Mastercard)
  3. Afterpay

In certain circumstances we are able to accept phone payments for Australian orders, but please ensure you have all your order details ready including your credit card (Visa or Mastercard).

My Preferred Payment Method Is Not Available?

We do have certain restrictions in place for different payment methods depending on factors such as products in the cart and buyer location. The accepted form of payment(s) will appear automatically at the checkout.

Do Prices Include GST?

Yes, all prices include GST where GST applies.

That is, Australian orders are subject to 10% GST and international orders do not include GST. We do not collect GST on items that are GST exempt.

The correct and final price is calculated automatically prior to checking out.

Returns

How Do Returns Work?

Returning an item is actually really simple. Please be sure to follow our returns policy, which is available here.

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I Still Haven’t Found the Answer to My Question?

Please contact us, we’ll do what we can to help.