FREQUENTLY ASKED QUESTIONS
Can I collect the item from your warehouse in Melbourne?
No. We are often asked if we allow for customers to come to our warehouse in Melbourne and collect their order, and unfortunately we cannot offer such facilities at this stage.
Can you deliver to my PO Box?
Yes, we can send most orders to a PO Box no problems at all. Kindly note however, that some (particularly large and/or bulky) items must be sent by a courier. If this is the case you will see this in the item description area. If you order does need to go by courier and you have selected a PO Box, we will contact you to make alternate arrangements.
Do you deliver worldwide?
Yes, in fact we send packages from our warehouse here in Melbourne (Australia) nearly every day.
Can you mark on the customs form that this order is a “gift” and declare the value under a certain amount?
No, please don’t ask. Firstly this is illegal in Australia and can lead to heavy penalties. We don’t set the rules, we just follow them. Secondly it will mean the insurance value on the items is under-declared (which can become a problem on the rare occasion that an order is lost/damaged in transit).
Yes, absolutely. Please read it here.
Is it safe to pay online with Mr Cycling World?
Yes, 100%. Our system is set-up to protect you, even to the point where we can’t see your credit card details after you’ve made payment, even if we wanted to. We guarantee every purchase you make through our site, which is protected by SSL encryption technology.
How do returns work?
Returning an item is actually really simple. Please be sure to follow our returns policy, which is available here.
What types of payment do you accept?
Our website securely accepts credit card (Visa and Mastercard, processed by eWay) and Paypal payments. We are able to accept phone payments for Australian orders, but please ensure you have all your order details ready including your credit card (Visa or Mastercard).
Can I order/pay by fax?
No, sorry we do not currently accept orders or payments by fax.
Do your prices include tax?
Yes, all prices include GST where GST applies. That is, Australian orders are subject to 10% GST and international orders do not include GST. The correct price is calculated automatically prior to checking out.
I still haven’t found the answer to my question?
Please contact us, we’ll do what we can to help.