Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Warranty and/or Faulty Items
At Mr Cycling World we are committed to offering you a safe and pleasant shopping experience so if a mishap occurs, we are here to help you! All our items are covered by our 1 year return to base warranty.
In the unlikely event that your item arrives damaged, “dead on arrival” (DOA) or faulty, we will arrange a replacement and send the replacement to you. Sending the original item back to us is the buyer’s responsibility. Please note the item must be returned before the replacement can be sent. Postage costs may be reimbursed at Mr Cycling World’s discretion via email notice only prior to the customer sending the item back.
All items received damaged, DOA or incorrect must be reported within 14 days of receiving the item.
Important: If returning an item you believe to be faulty, please be 100% sure that it is indeed faulty. It is embarrassing when a customer returns a “faulty” item only because they don’t know how to use it. If you’re not sure on something, we don’t mind if you ask a seemingly silly question. (Remember: We’re here to help!) We much prefer you to save money by exhausting all avenues before beginning the “Returns Procedure” described below. In the event that your warrant or faulty item claim is denied, you are responsible for all costs in having the item resent to you.
Exchange for Size/Colour/etc
If you are unhappy with the size, colour, etc. of any of your items then we will be happy to either provide you with an exchange your item(s) with another item up to the same value, provided that:
- The items you wish to exchange are new, unworn and with intact tags/packaging, and
- The buyer is responsible for all postage costs, and
- Item(s) must be returned within 30 days
- The item is not on the excluded list, below
Note that our customers are welcome to exchange for a higher value item if they wish, so long as they cover the additional expenses, including postage.
Tubes and Tyres
Please note, we are unable to accept returned tyres and/or tubes that have been mounted for any reason. Damage caused when fitting the tube and/or tyre or from wear and tear are not covered under any circumstances. Flat tubes as a result of poor installation is common, email us if you need assistance.
Punctures are an unfortunate consequence of the great sport of cycling. Every cyclist experiences flats at some stage, and no tyre or tube is completely “puncture proof”.
Due to Health Regulations we are unable to accept returned worn shorts or undergarments under any circumstance. When trying on shorts and undergarments, be sure to do so with clean underwear on.
DVD’s & Media
Once opened, we are unable to accept returned DVD’s and other media items.
Please try your clothing with tags still attached. Do not discard your packaging until you are satisfied with the item and that you do not wish to return it.
Custom, Wholesale & Other Bulk/Custom Production Orders
Once an order has been placed, it cannot be cancelled.
All Parts and Accessories
Once an item is mounted and/or installed, it is considered “used” and not in its original condition. For example, installing your handlebars often leads to scuff marks where the stem clamps on. Similarly with a saddle mounted on the rails/seat post clamp, and so on. The best way to check that your item meets your expectation is by measuring the product first and ensuring it will suit your specific needs.
Please email us with your request, and we will outline the next step.
Please refer to our cancellation policy.