Australian designed products
We ship orders globally everyday. However, this is not without its challenges and international freight can sometimes be a confusing component of ordering online. This page is designed to give a brief explanation of how we process international orders. As an Australian company please note that when we talk about “international” we are referring to all destination countries except for Australia.
Most international parcels we send are routed via our shipping agent in Singapore as this allows us to offer three important things the standard Australia Post service cannot: online tracking, competitive shipping rates and excellent service – all important components to ensure you get what you want, when you want it, how you want it.
Unfortunately delays can and sometimes do happen with international shipping using any carrier, going to any country and at any time. Obviously any delays in delivery are out of our control as your parcel is handled by a number of carriers as well as your local customs and border protection authorities. Please allow 30 days for delivery, after which please email us to lodge an investigation with the shipping company. If a delay does occur with your parcel we do appreciate your patience.