Why Was My Order Cancelled? (Security Verification Failed)

At Mr Cycling World, we are committed to ensuring the security of all transactions on our site. To safeguard our customers and our business, we use a third-party anti-fraud solution to analyse every order paid by Visa or Mastercard. Occasionally, this process may lead to an order being flagged as fraudulent and cancelled. We understand this can be frustrating, especially if it’s a false positive, so we’ve outlined what happens and how you can avoid this situation.

When you place an order using Visa or Mastercard, our third-party anti-fraud solution checks the transaction against various data points to detect potential fraud. If your order is identified as having a high fraud score, it will be automatically cancelled, and a full refund will be issued. You will receive an email with the subject line “Refund for Order” which will tell you:

“Security Verification Failed – Not approved by financial institution.”

No, we cannot override the decision made by our third-party anti-fraud solution. The system is designed to automatically cancel orders with a high fraud score to protect both our customers and our business. If your order is cancelled, we recommend following the tips below to reduce the chance of this happening again.

• Avoid Using VPNs or Proxy Servers: These can interfere with location checks.
• Match Your Billing and Shipping Addresses: Differences can trigger a cancellation.
• Use an Established Email Address: Temporary or new email addresses may be flagged.
• Pay via PayPal or Afterpay: These methods are less likely to trigger a fraud alert.